Module 3: Quick Assessment - Peer Review Processes
Assessment Instructions
Complete all questions in this assessment. Multiple-choice questions have one correct answer unless otherwise specified. Short-answer questions should be answered in 2-3 sentences.
Multiple Choice Questions
Structured Review Methodologies
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Which approach is most effective when conducting peer reviews of conversation quality?
- A) Focusing exclusively on identifying errors
- B) Using a structured framework with specific evaluation criteria
- C) Providing only positive feedback to maintain relationships
- D) Comparing the conversation to your personal style preferences
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When scheduling peer review sessions, which approach creates the most productive environment?
- A) Conducting unscheduled, surprise reviews
- B) Planning sessions with clear objectives, timeframes, and preparation guidelines
- C) Reviewing as many conversations as possible in one session
- D) Focusing exclusively on problematic conversations
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Which element is most essential for effective peer review templates?
- A) Subjective rating scales without defined criteria
- B) Focus on identifying policy violations only
- C) Specific evaluation criteria with clear performance definitions
- D) Emphasis on comparing chatters to each other
Feedback Principles
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Which approach to delivering peer feedback is most effective?
- A) Focusing exclusively on areas needing improvement
- B) Providing only positive feedback to maintain relationships
- C) Balancing specific strengths and improvement opportunities with actionable suggestions
- D) Using general statements that apply to all situations
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When receiving peer feedback, which response is most productive?
- A) Immediately defending your approach
- B) Listening actively, asking clarifying questions, and considering implementation
- C) Focusing only on positive feedback
- D) Explaining why the feedback doesn’t apply to you
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Which characteristic of feedback makes it most valuable for improvement?
- A) Focusing on the person rather than the performance
- B) Using general statements about overall quality
- C) Providing specific examples with actionable suggestions
- D) Emphasizing only what went wrong
Collaborative Improvement
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Which approach best supports collaborative improvement through peer review?
- A) Competitive comparison between team members
- B) Focusing exclusively on individual performance
- C) Shared learning where insights benefit the entire team
- D) Standardizing all approaches to eliminate variation
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When identifying team-wide improvement opportunities through peer review, which method is most effective?
- A) Focusing only on individual performance issues
- B) Looking for patterns across multiple reviews to identify systemic opportunities
- C) Implementing changes without analyzing patterns
- D) Addressing only the most recent issues
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Which approach to peer review documentation best supports continuous improvement?
- A) Keeping feedback verbal to avoid documentation
- B) Documenting only performance problems
- C) Structured documentation of strengths, opportunities, and action plans
- D) General notes without specific examples
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When implementing improvements based on peer feedback, which approach is most effective?
- A) Attempting to implement all suggestions simultaneously
- B) Prioritizing changes with highest potential impact and creating an implementation plan
- C) Waiting for multiple people to suggest the same improvement
- D) Focusing only on easy changes
Short Answer Questions
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Explain the relationship between psychological safety and effective peer review. How does creating a safe environment enhance the quality of feedback?
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Describe how structured peer review differs from casual feedback. Include at least two specific benefits of using structured approaches.
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Explain the importance of separating observation from interpretation during peer review. Provide an example of how this separation improves feedback quality.
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Describe two approaches for translating peer review insights into actionable improvement strategies. Be specific about how you connect feedback to action.
Scenario-Based Questions
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You’re conducting a peer review and notice your colleague consistently misses opportunities to personalize conversations based on subscriber information. How would you structure your feedback to be both constructive and actionable?
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During a peer review session, your colleague becomes defensive when you provide feedback about their conversation approach. How would you respond to create a more productive discussion?
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Your team has completed several peer reviews and you notice a pattern where most chatters struggle with maintaining engagement in longer conversations. How would you use this insight to develop a team improvement initiative?
Assessment Completion
After completing this assessment, proceed to the [[Training Site/content/Chatting Team/[Day 7] - Quality Assurance/[2] - Questions/Module 3 - Practical Exercise.md|Module 3 Practical Exercise]].